Delivering Memorable Customer Experience: "Could you ever imagine that your Abang Bakso is delivering more memorable service experiences than a big corporation? Let me tell you this story.
Mas Malik is the name of the Abang Bakso, who’s operating his “kampong” meat ball soup cart around Rasamala Street near to Pancoran. I have known him for more than 10 years, when I was still young, fresh graduated, and worked for an international express company operated in Jakarta."
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